Refund and Return Policy
Effective Date: September 12, 2025
At ICENOVAS, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not fully satisfied with your order, this Refund & Return Policy outlines the steps for returning products and requesting a refund. By purchasing from https://walletbuy.click, you agree to the terms outlined in this policy.
1. Eligibility for Returns
We accept returns under the following conditions:
Unused & Unopened Products: The item must be in its original, unused, and unopened condition with all packaging intact.
Return Request: A return request must be made within 30 days of receiving your order.
Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt.
We do not accept returns for:
Opened or used products unless defective.
Custom or special orders.
Sale or clearance items.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at [email protected] with your order number, reason for return, and any supporting photos (if applicable).
Return Authorization: We will review your request and provide a Return Authorization with instructions for returning the product. If the product is defective or incorrect, we will cover return shipping costs.
Return the Item: Carefully pack the product in its original condition and send it back according to the provided instructions. Be sure to retain the tracking number for reference.
Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund status:
Approved Refunds: If your return is approved, we will issue a refund to your original payment method within 5–10 business days.
Rejected Refunds: If the return does not meet the eligibility criteria (e.g., opened or used products), we will notify you, and the item will be returned to you.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
5. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will provide a prepaid return label and either send a replacement or issue a full refund.
6. Sale or Promotional Items
Refunds for sale or promotional items will be processed based on the price paid at the time of purchase.
7. Non-returnable Items
Certain items cannot be returned, including:
Opened or used luxury watches or accessories.
Perishable items.
Custom or special orders.
8. Shipping Costs
Return shipping costs are non-refundable, except in cases where the product is defective, damaged, or incorrect. Customers are responsible for return shipping costs unless otherwise stated.
9. Shipping Restrictions
We currently ship to most countries; however, some regions may have restrictions on returns. If you are returning an item from an international location, please contact us for more information.
10. Changes to This Refund & Return Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
11. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
ICENOVAS
Address: 2795 Culver Ave, Dayton, United Kingdom
Phone: 070 2738 245
Email: [email protected]
Website: https://walletbuy.click