Shipping Policy

Effective Date: September 12, 2025

At ICENOVAS, we are dedicated to ensuring your luxury timepieces and accessories are delivered safely, promptly, and with the utmost care. This Shipping Policy outlines the available shipping methods, estimated delivery times, fees, and other essential details related to orders placed on https://walletbuy.click. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods & Estimated Delivery Times

We offer a range of shipping options to ensure that your luxury timepiece reaches you quickly and securely:

  • Standard Shipping (Domestic UK):
    Estimated delivery time: 3–5 business days
    Our most affordable option for domestic orders.

  • Expedited Shipping (Domestic UK):
    Estimated delivery time: 1–2 business days
    Select expedited shipping for faster delivery within the UK.

  • International Shipping:
    Estimated delivery time: 7–14 business days
    Delivery times for international orders may vary depending on the destination and customs processing.

Please note that delivery times are estimates and may be affected by weather, holidays, customs, or carrier delays.

2. Shipping Costs

Shipping fees are calculated at checkout based on the weight, size, and destination of your order. The shipping cost will be clearly displayed before you finalize your purchase.

  • Domestic Orders (UK):
    Shipping costs are based on the selected shipping method and the weight of your order. Free shipping is available for orders over £75 within the UK.

  • International Orders:
    Shipping fees for international orders are calculated at checkout. Customers are also responsible for any customs duties, taxes, or fees imposed by the destination country.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1–2 business days of receiving your order. Orders placed during high-demand periods, holidays, or special promotions may experience longer processing times.

  • Order Confirmation: After placing your order, you will receive an order confirmation email containing your order number and estimated shipping date.

  • Shipping Notification: Once your order is shipped, you will receive an email with your tracking number so you can monitor the progress of your package.

4. Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your package’s journey on the carrier’s website. If you encounter any issues with tracking or delivery, please reach out to us for assistance.

5. Shipping Restrictions

We currently ship to most countries worldwide. However, some regions may have restrictions on certain products due to local laws or shipping carrier limitations. If we are unable to process your order due to restrictions, we will notify you and issue a refund if applicable.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address, failure to pick up the package from the carrier, or other reasons, the package may be returned to us. In such cases, we will contact you to resolve the issue. If the package is returned, we can either reship the order at your expense or issue a refund for the items, excluding the original shipping costs.

7. Lost or Damaged Items

  • Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and either send a replacement or issue a refund based on the investigation results.

  • Damaged Items: If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will process a replacement or refund as necessary.

8. Delivery to P.O. Boxes

We offer P.O. Box delivery for certain shipping methods. Please ensure that your address is accurate to avoid delays in delivery.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns about our shipping policies or need assistance with your order, please contact us at:

ICENOVAS
Address: 2795 Culver Ave, Dayton, United Kingdom
Phone: 070 2738 245
Email: [email protected]
Website: https://walletbuy.click